Frequently Asked Questions

Do I need a forklift to unload my pergola, shed, or swing set?

No! Every ShedBack shipment includes free hydraulic liftgate service. The freight driver lowers the crates directly from the truck to your driveway.

Are the cedar pergolas and playsets pre-cut and pre-drilled?

Yes. All cedar structures arrive 100% pre-cut, pre-stained, and pre-drilled with step-by-step illustrated manuals and interactive 3D BILT app instructions.

How long does assembly take?

Most 2-person homeowner teams assemble our pergolas and storage sheds over a single weekend using standard household tools (cordless drill, ladder, level, and socket set).

Can you provide dimension sheets for my HOA approval?

Absolutely! Email support@shedback.shop with the model SKU and we will send printable engineering & elevation specs for your HOA packet.